COVID-19 Statement

Dear NEOTEC Customers,

Due to the current global situation of COVID-19, we are doing our best to maintain normal commercial operations, transportation and distribution services. NEOTEC 's top priority is keeping its employees, partners and customers safe and healthy. As the world takes measures to minimize the spread of COVID-19, NEOTEC Incorporated is closely observing the guidance and direction provided by local, state and national government agencies. We comply with federal and local standards, and we are always committed to the smooth operation.We have implemented epidemic prevention measures in the process of necessary situations from R&D, production, transportation and distribution to help reduce the impact of the epidemic on company's operations, and give all stakeholders, including employees, customers, and the community necessary help.

As such, NEOTEC is proactively promoting CDC's COVID-19 prevention tips including social distancing, working remotely where possible, travel restrictions, discontinuing in-person meetings and promoting good hygiene practices.

Our current averaged delivery time is 2-3 business days warehouse processing time to ship 5-7 business days transit time after shipped. However, shipping carriers are experiencing capacity issues due to extremely high shipping demand and COVID-19 impact. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays to delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.