Shipping Policy
We hope you have a perfect shopping journey. If you have any question, we are very glad to know your concern and spare no effort to make everything go better. In order to make you informed of more information about your package, something about shipping is listed as follows:
When will my order ship & How long to arrive?
We usually ship items within 24 hours after confirmed payment.(in business days)
Shipping Formula
We usually spend 5-7 days on delivery.
Total delivery time = Heading Time(2-3 business days) + Transit Time(3-4 business days). The processing time varies based on the items you buy.
In general, we ship via Fedex or UPS, average transit time is about 5 - 7 business days. You can view the estimated delivery dates on the product page, in special situation the items transfer by Amazon, the tracking number may be delayed.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Free Shipping
All of our items are FREE SHIPPING in normal cases (within the contiguous United States). You can get the items with no shipping cost. There is no other hidden charges or handling fees. The price you see in the shopping cart is the total cost of your purchase.
In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange or some area.
We ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.If your address in these areas, you should pay extra shipping cost for delivery.
Additional Information
We process orders Monday-Friday (excluding holidays).
If you place your order after the cutoff times, we’ll process and ship the order the next business day.
We do not deliver on Sundays or holidays.
Tracking Information
We’ll send you the delivery time by email. For any further information, please feel free to contact us at service@neotecworld.com
If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.
Keep in mind:
Tracking is not available for orders that are in a Processing status
Order Process - Two notifications emails
Order confirmation: Once your order is placed, please allow 2-3 business days for your order to remain in the "Processing" stage. This does not mean we have not received your order. Your order is being prepared and readied for shipment.
Package confirmation: After we package your order and ship it out. The second confirmation email will be sent to you and then your tracking number comes out at the same time.
To know the delivery status, you can Track my order.
Tracking can take up to 24 hours to update after an order is shippedr.
What if package arrives damaged & item is defective?
When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:
(1) Take pictures reflecting the damage or defect clearly.
(2) Then please email us at service@neotecworld.com immediately and attach the photos.
(3) We will contact you and try our best to find the best solution.
(4) Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted.
(5)Delays in delivery caused by any other beyond Neotec control, such as public holidays and Customs issues.
Shipping partners
FedEx and UPS are our shipping partners and help us to deliver goods to you. You can check the logistics information here when a shipment starts:
You can select your preferred shipping method at checkout among the ones listed here below:
Note:The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to service@neotecworld.com.
