Privacy policy
Your Data, Fully Protected
At NEOTEC, your privacy is not just respected — it’s protected, secured, and never misused. We are committed to keeping your personal information safe while providing you with the best possible shopping experience.
What Information We Collect
To process your orders and improve your experience, we may collect:
1. Personal Information
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Name
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Email address
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Shipping & billing address
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Phone number
2. Order Information
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Product details
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Payment confirmation (we never store your card details)
3. Technical Data
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IP address
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Browser type
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Device information
These are standard data points used across e-commerce websites.
How We Use Your Information
We use your data only to:
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Process and deliver your orders
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Provide customer support
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Send order updates and tracking
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Improve website performance and user experience
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Payment Is 100% Secure
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All payments are processed through trusted, encrypted payment providers.
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We do NOT store your credit card or payment details.
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Payment data is handled securely by third-party providers only.
Who We Share Your Data With
We only share your data when necessary, such as:
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Shipping carriers (to deliver your order)
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Payment providers (to process payments)
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Technical tools (for website performance & analytic)
All partners are required to protect your data securely.
Cookies & Tracking
We use cookies to:
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Improve website functionality
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Understand user behavior
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Optimize your shopping experience
These cookies do NOT directly identify you personally. You can disable cookies anytime in your browser settings.
How We Protect Your Data
We use industry-standard security measures, including:
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Secure servers
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Encrypted data transmission (SSL)
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Restricted data access
Your information is protected against unauthorized access or misuse.
How Long We Keep Your Data
We only keep your data for as long as necessary to:
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Complete your order
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Provide support
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Comply with legal obligations
After that, your data will be securely deleted or anonymized.
Your Rights
You have full control over your data. You can request to:
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Access your data
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Correct inaccurate information
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Delete your personal data
Updates to This Policy
We may update this Privacy Policy when necessary. Any changes will be posted on this page.
Contact Us
If you have any questions about your privacy: