Description
- Shipping Costs & No Tax
- Free Tax & Free Fast Delivery on all items（Worldwide shipping link products are not included）.
- available now.
- Shipping Estimates & Notification
- Ship in-stock orders usually within 1-3 business days you placed them.
- Shipping time: 5 -7 working days
- Tracking numbers will automatically be emailed to customers once the order is shipped.
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For any other questions, please contact us via
service@neotecworld.com.
- Shipping：FedEx,UPS,USPS,DHL,SF,TNT
FAQs
Shipping
Search using a keyword, NEOTEC’s item number, brand or manufacturer’s model number. You can also browse by department to shop NEOTEC’s large selection of items.
Step 1: Click the "Track order" on the top navigation bar, then enter your email address and your tracking number which we sent to you when your product was shipped out. Click the button of Track Order below to confirm the status of your order.
Step 2: FedEx ,DHL and UPS are our shipping partners and help us to deliver goods to you. You can check the logistics information here when a shipment starts:
Visit Shipping policy to know more.
We usually spend 5-7 days on delivery.
Total delivery time = Heading Time(2-3 business days) + Transit Time(3-4 business days).
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.The processing time varies based on the items you buy.
Visit Shipping policy to know more.
At this time, we do not ship to PO Boxes or APO/FPO addresses. Local shipping and pickup is free in the United States. We only ship international orders to Canada and Australia. Local Canadian and Australian can be shipped and picked up for free.
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyNeotec’s account and selecting Orders & Purchases.
Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.
Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
All items purchased from Neotec are made under a shipment contract, meaning the risk of loss and title for such items passes to you upon our delivery to the carrier. With that said, we're in the business of making happy customers, and we will work overtime to resolve issues with carriers.
If there is a problem with your order, for example, the goods you received were defective or in the wrong quantity. Please contact us within 72 hours of receiving any defect and we will deal with it as soon as possible.
Please send proof to your email or contact service@neotecworld.com
Payment
You can pay at checkout with your Paypal, Credit card（VISA,MasterCard,JCB,American Express ）
Your payment method is charged immediately upon checkout.
Double-check to make sure you've entered the billing address and card number correctly. Some credit and debit cards have daily spending limits. If you're making a large purchase, be sure to call your bank to let them know ahead of time.
Our checkout is easy, fast, and secure. Enter your shipping address and payment method to place your order!
Promotions
The Member Who First Comes To Our Store Can Enjoy 20% Off All The Product. Free Shipping
If you’d like to receive additional discounts on your NEOTEC purchases, subscribe to our mailing list.
At checkout, simply type the code into the box that says “Promo code” and click “Apply.” Promo codes can only be used once.
Promo codes can only be used once.
Warranty & Refund
Our return policy is simple and worry-free. If you’re not satisfied with your outdoor power equipment supplies for any reason, you can return them within 30 days of receipt for free and we will refund you or replace them. Send an email to service@neotecworld.com to begin the return process.
Visit Refund policy to know more.
Our payment processes refunds within 10 days. Most customers receive their refunds within 5 days.
No, there are no restocking fees or return shipping charges with a couple of exceptions.
One Year limited warranty. A full refund guarantee can be made within 30 days from the date of purchase. We provide one year for the maintenance warranty.
Visit Warranty policy to know more.
Support
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Our bottom-line commitment is to have happy customers. Rather than focusing on raising margins and obsessing over profits, we've achieved an extraordinary customer retention rate by offering competitive prices, superior products, and – perhaps most importantly – world-class customer service.
What you can expect from NEOTEC:
100% Secure Shopping- Know that every transaction that takes place on our website is encrypted and 100% SSL secure so your information is safe. We don't save payment information and will never sell your data.
Price Matching - Most products on our site are priced as low as we are allowed by manufacturers. But, if you find a better deal we will always match it and you can always call us for exclusive pricing.
Free 30-Day Returns - Let's be serious, it's tough making a commitment to a product without seeing it first. That's why we're offering 30 day free returns. All we ask is you send it back in new condition and don't destroy the box!
Fast Shipping - We don't cut corners by drop-shipping. We have our own warehouse in Santa Ana st, CA and ship 5 days a week. Large commercial items may ship factory direct.
Discreet Shipments - We do our best to ship discreet. If we can cover up a label on the outside of a box, we do it. If you have special requests put them in the order notes when you checkout, we read them!
Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost or damaged item. We also request signature's on orders over $5000 for further protection.
Comprehensive quality control - All products undergo supplier review, arrival inspection, after-sales feedback monitoring , and are tested to strict quality control standards..
World-Class Customer Service - Our bottom-line commitment is to have happy customers. Rather than focusing on raising margins and obsessing over profits, we've achieved an extraordinary customer retention rate by treating our customers the way they deserve to be treated.
Volume Discounts - Are you a business, farm owner are you planning to make a big order? Send an email to service@neotecworld.com or call +86 189 6809 6318 for discounts too good to post online.
Payment & Security
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