Refund policy

At NEOTECWORLD, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns.

Please Contact Customer Service to process your return.


30 Days for all orders 

If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the half price of the item minus the shipping fees. Please note you will be responsible for paying the return shipping fees. 

For damaged and missing packages, Neotecworld will be responsible for return costs and will provide a shipping label, to obtain a shipping label for damaged items, please contact here:  contact us

Please contact us for Return Material Authorization within 30 days of the order being received.

Missing item(s), wrong item(s) or incorrect package sent

During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.

For any issues, please contact us and follow our warranty process:

1. Provide your order number and the product code (SKU number).

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions after the problem is confirmed by Neotecworld:

If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). Neotecworld will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it. 


    Returns processing limitation

    If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.

    The following section describes the processing time required upon receiving your returned item.

    For exchanges, the processing time for the exchanged item will be between 5-15 business days upon receiving your item back and depending on stock availability.      

    For refunds, the processing time for us to proceed with the refund will be between 3-5 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method.  If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance. Refunds to credit cards can take up to 30 days to appear on your card statement.

    For Repair, the duration depends on item and manufacturer's spare parts inventory.

    How to request return, repair, and refund?

    If your item has an issue, please contact us

    Please carefully follow our warranty process to minimize any delays:

    1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

    2. Tell us what steps you have already taken to resolve the issue.

    3. Provide the item code indicated on the outer packaging.

    4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

    Please note:

    You need to provide a clear photo or video showing the product problem/order / SKU number.

    (1) Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

    (2) If the product is returned more than one month after the receipt, or if the product is returned for customer reasons (including non-satisfaction, change of mind), the customer is responsible for the shipping fee. For damaged items returns within one month, NEOTECWORLD is responsible for the shipping fee, and the customer must return it using the shipping method NEOTECWORLD prescribes. In all return situations, the customer must provide the tracking number.

    (3) Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. For incomplete warranty requests, NEOTECWORLD reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package, NEOTECWORLD reserves the right to refuse any compensation. 

    Contact: service@neotecworld.com