Shipping policy

We hope you have a perfect shopping journey. If you have any question, we are very glad to know your concern and spare no effort to make everything go better. In order to make you informed of more information about your package, something about shipping is listed as follows:

When will my order ship & How long to arrive?

After you have successfully placed your order with neotecworlds.com. Your order will be confirmed within 1-3 days business days and you will receive an email with information regarding the details of your order.

Orders shipped through the ground usually take 3-5 business days to deliver upon dispatch, if you do not receive it during this time frame, just contact us  and we'll help you with that.

We usually ship items within 24 hours after confirmed payment.(in business days)

Please note: Due to the impact of the COVID-19 pandemic, all orders are subject to shipping delays.

We use USPS and UPS Ground to deliver goods, you can check the logistics information on the official website of USPS and UPS.

In addition, if you encounter difficulties when using the official website, you can also use a third-party tracking service:

• Package mapping
• After ship
• Package tracker
• 17 tRACK

Please Note in detail again:

Change of address

We can't change the conveyance address once it is on the way. In the event that you really want to change the submission to convey your request, kindly reach us somewhere around 24 hours after submitting your request at service@neotecworld.com

Cancel order which is on the way

We can't cancel the order once it is on the way. In the event that you really want to cancel the order, please visit our Return and refund policy page Return and Refund Policy.

PO boxes and parcel lockers address!

Please note, that we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 30 days, your order will be canceled and refunded.

Not received a package?

We are sorry to hear that you have not received a package after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 30 days from the delivery date stated on your tracking.

Tracking information issues

Your satisfaction and advice are our motivation! If you have any questions about tracking your order, feel free to contact us with your order number and tracking number. Our official Email: service@neotecworld.com.

Missing/ lost packages

Neotec will take responsibility for any items that are damaged or lost during transportation. If all else fails, please contact our support team directly at service@neotecworld.com for help.

Any other questions or concern

Please contact our customer service@neotecworld.com

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor the order status or click here to see the order status.

Note: The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside the USA or Canada, Australia), bad weather, and international couriers.

Attention: For delivering successfully suggest leaving your mobile number during the checkout process. Unsuccessful delivery caused by mobile number cannot be compensated.