Shipping Policy

Shipping Policy

Fast, Reliable & Trackable

We are committed to delivering your NEOTEC products quickly, safely, and transparently.

1. Shipping Times & Regions

Orders are processed within 1–3 business days. Once shipped, delivery times typically vary by region:

Region Estimated Delivery Time
🇺🇸 United States 1–5 business days
🌐 International 7–15 business days

*Note: Estimated delivery time within the same regional hub is 1–3 business days.

2. Free Shipping Offer

  • Free Standard Shipping on all orders over $50.

  • Zero hidden handling fees.

  • Secure packaging guaranteed.

  • We cover the shipping costs — so you can shop entirely worry-free.

3. Order Processing

  • Orders are processed Monday through Friday.

  • No processing or dispatch occurs on weekends or public holidays.

  • Please note that high-demand periods (holidays/sales events) may cause slight processing delays.

4. Order Tracking

Once your order has been dispatched, you will automatically receive a confirmation email containing your tracking number and a direct link to monitor your delivery in real time.

We primarily use USPS and UPS Ground for domestic deliveries. You can check the live logistics status directly on their official websites:

If you experience any issues with the official carrier websites, you can also use these trusted third-party tracking services:

  • 17TRACK

  • AfterShip

  • Package Mapping

  • Package Tracker

5. International Shipping & Duties

We proudly ship worldwide. However, please keep the following in mind for international orders:

  • Import duties, taxes, and customs fees (if applicable) are not included in the product price or shipping cost.

  • These charges are determined entirely by your local customs authority and are the responsibility of the recipient.

  • We highly recommend checking with your local customs office for detailed fee structures before placing an order.

6. Potential Shipping Delays

While we always aim for timely delivery, unexpected transit delays may occasionally occur due to:

  • Customs clearance procedures

  • Severe weather conditions

  • Peak logistics seasons (e.g., Black Friday, Christmas)

7. Incorrect Address Policy

Please double-check and ensure your shipping address is completely correct at checkout.

  • Orders cannot be modified or redirected once they have been shipped.

  • If you notice a mistake in your address, please contact us immediately at service@neotecworld.com. We will do our absolute best to update it before dispatch.

8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team within 48 hours of the delivery time/estimated delivery date.

We will immediately open an investigation with the carrier and provide you with a prompt replacement or suitable solution.

9. Need Help?

If you have any further questions or require assistance regarding your shipment, please feel free to reach out to us: