Refund policy

Refund Policy

30-Day Hassle-Free Return

We want you to feel confident with your purchase. That’s why we offer a 30-day return policy from the date your order is delivered.

Easy Return Process

If you need to request a return, simply contact us at: support@neotecworld.com

Please include:

  1. Your order number

  2. A brief description

  3. Photos or videos of the product

Our support team will guide you through the process.

30-Day Satisfaction Guarantee

If your product arrives damaged, defective, or not as described, we will make it right — including replacement or full refund. Your satisfaction is our priority.

Return Conditions

To be eligible for a return, items should:

  1. Be in original condition

  2. Include all accessories and packaging

  3. Not show signs of heavy use

Return for Non-Quality Reasons

If you decide to return the product within 30 days for personal reasons (such as change of mind or purchase preference), we are happy to assist with the return.

Please note:

  1. Return shipping costs are the responsibility of the customer

  2. A partial refund will be issued after deducting handling, restocking, and logistics costs

  3. The exact refund amount will be confirmed by our support team based on the order and return condition

Our goal is to keep pricing as competitive as possible, which is why these costs are not built into product pricing. For non-quality returns, depending on the condition of the product and logistics costs incurred, up to 50% of the order amount may be deducted as handling and logistics fees.

Refund Processing

Once your return is received and inspected:

  1. Refunds are processed within 5–10 business days

  2. Funds are returned to your original payment method

Important Notes

    1. Please contact us before returning any item

    2. Unauthorized returns may not be accepted

    3. Shipping fees are non-refundable