Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

2. If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:

- Modify, remove, customize, or swap parts of the product

- Use the device in a way that it is not originally intended for

- Continue to use the item once a fault occurs and causes more damage

Repair Period

 Pre-built chainsaw power heads - 6months for home users, or 3 months for commercial users

Aftermarket parts - 6 months

Contact:service@neotecworld.com

We continue to develop more robust and safer logging solutions

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Enjoy free US and Australia shipping, with same-day delivery on workdays.

Returns and Refunds

Return items within 7 days hassle-free or 30 days unused, with free return shipping.

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